INNOVATIVE SERVICES
Our Customer Service Commitment
We promise you nothing less than absolute diligence to all aspects of our relationship: plan management, claims assistance, employee communication, problem resolution, billing issues, compliance and regulatory support, enrollment and more. It bears repeating: Many of our clients consider us an extension of their HR department. And that’s how we see it, too.

Data Analysis
During annual plan renewals, INGROUP prepares and conducts an RFP process for current coverages, then prepares a full comparative analysis for your review.

We’ll also conduct a benchmarking analysis and comparison, help you design employee contribution strategies, and prepare quarterly plan performance reviews including claim trends and utilization patterns.

Education and INtelligence
Stay up to date with our quarterly newsletters covering a broad range of industry news, legislation and changes.

You and your employees also have online access to a full library of articles about benefits, finances, wellness and other helpful information. We’ll also conduct periodic seminars on current healthcare topics you and your employees should know about.

Client Community Online Access
Client Community is your online portal to the inner workings of INGROUP. It includes access to Benefits Essentials, an award-winning employee benefits research and reference tool that answers virtually any benefit question you have.

You’ll also find resources on key employment practices, a library of useful model documents, a free HIPAA Privacy manual, wellness articles, and online access to recent and proposed legislative updates to keep you posted of changes affecting your plan.

Benefits Communication
Your Benefits. Your Choice. This unique publication, designed and developed by INGROUP specifically for you and your employees to use during enrollment, details your new plan’s coverage, carrier selection, enhancements, plan summary and much more.

Benefits Value Statements
While your employees certainly appreciate having company-funded health insurance, they’ll value their plan even more when they know how much you’re investing in their health and retirement.

INGROUP prepares detailed Benefits Value Statements that show each employee the full dollar value of their benefits plan as a percentage of total compensation.

To learn how you can get IN, contact us here or call 877.477.3547.